Refund Policy
The PromtPress platform operates on a prepaid advertising balance model. The Client tops up the balance in the personal account and spends it on the Operator's services: attracting subscribers on Telegram, attracting leads for business, and related services. This Policy describes the refund procedure.
1. Refund of Unused Balance
1.1. The Client may at any time request a refund of the unused balance of the advertising balance. 1.2. The request is sent to hello@promtpress.com and must contain: – e-mail of the account in the personal account; – amount to be refunded; – details for the refund (or confirmation of refund to the original payment method). 1.3. The refund is made to the original payment method (bank card, crypto wallet, bank account) within 10 (ten) business days from the moment of confirmation of the request. The crediting time on the Client's side depends on the payment system and bank. 1.4. Amounts actually debited for services rendered (attracted subscribers, received leads, conducted advertising placements, incurred costs for traffic purchase) are not subject to refund. 1.5. Bonus and promo accruals, as well as the cost of related services rendered before the request, such as landing page creation, audit, consultations, are not subject to refund. 1.6. The refund is made in the accounting currency (USD) at the payment provider's exchange rate on the date of refund. Payment system fees and exchange rate differences are withheld from the refund amount. 1.7. The request is processed after confirmation that it was sent by the account owner: the email must come from the email address specified during registration.
2. Refund for Erroneous or Unauthorized Charges
2.1. A full refund is made in case of: – duplicate charge to a bank card or crypto wallet; – technical error of the payment system; – unauthorized transaction confirmed by the Client's bank. 2.2. The request is sent to hello@promtpress.com within 30 calendar days from the moment of the charge, indicating the transaction identifier and description of the error.
3. Refund in Case of Impossibility to Provide Services
If the Operator cannot provide services in the agreed scope for reasons beyond the Client's control (technical failure of partner advertising networks, termination of the advertising platform, blocking of the Client's Telegram channel at Telegram's initiative), paid but not rendered services are compensated to the advertising balance or returned to the original payment method at the Client's choice. Funds for services rendered are not refunded on the grounds that subscribers unsubscribed, leads did not result in sales, or performance was lower than the Client's expectations: the result depends on the Client's offer and content (clause 6.1 of the Terms of Use).
4. Chargebacks
Before initiating a payment dispute procedure with the bank (chargeback), the Client should contact hello@promtpress.com: in most cases, the issue is resolved within 5 business days. Initiating a chargeback without prior contact may result in temporary restriction of access to the personal account until the procedure is completed. The Operator disputes unjustified chargebacks by providing the bank with accounting system data on recorded subscriptions and leads. A repeated unjustified chargeback is grounds for termination of access to the Platform (clause 9.2 of the Terms of Use).
5. Tax Documents on Refund
Upon refund, the Operator issues a credit note to the previously issued invoice and sends it to the Client in electronic form.