Updating the acceptance timer 🕓We already wrote that after the courier leaves, you must start accepting the shipment within 15 minutes, if there is no…Open in Telegram ↗
What works best
Top posts by engagement and outsiders — to see what to repeat and what to drop from rotation.
We've gathered useful cheat sheets for you 📃We know you don't always have time to search for answers. So we prepared…Open in Telegram ↗
Customer found a shortage — what to do? 📘We collect all surveys from this week and figure out what to do if a customer finds a shortage at pickup…Open in Telegram ↗
New sizes of safe-packs and other updates 👕 We recently announced new safe-pack sizes for repackaging…Open in Telegram ↗
Shortage or incomplete: how to tell and what to do ↕️Shortage and incomplete are two situations often confused. But from…Open in Telegram ↗
Important rules for preparing returns 🔎When handling customer returns, you often have questions about assigning new barcodes and…Open in Telegram ↗
How the timer works for night delivery We see many questions, so we clarify. If the driver picks up the return flow 🏣After that…Open in Telegram ↗
Answering questions about checking and repackaging goods We've compiled answers to the most popular questions about the updated process. What…Open in Telegram ↗