Terms of Service
1. Parties and subject
1.1. These Terms govern the relationship between the Operator and the Customer (an individual or organization) using the PromtPress Platform, located at promtpress.com and related subdomains. 1.2. PromtPress is the platform name (hereinafter — «the Platform», «the Service»). Under these Terms, the Operator provides the Customer with services for promoting Telegram channels and acquiring subscribers via the global Internet. Services are rendered outside the Customer's premises, branches, or facilities under their control. Delivery of services is carried out via the Internet. 1.3. Services are provided in Inhouse, Native, and Premium formats, described on promtpress.com. The specific list of services, scope, budget, and delivery procedure are agreed between the Parties when creating an ad campaign in the dashboard or in individual correspondence. 1.4. The optional «AutoContent TG» service (automated content generation and posting in Telegram channels) is provided under these same Terms and paid from the same advertising balance.
2. Registration and access
2.1. Access to the Platform is granted after registration at panel.promtpress.com. The Customer is responsible for the accuracy of registration data and the safekeeping of login credentials. 2.2. Services are provided to Customers aged 18 and over. 2.3. When connecting a Telegram channel, the Customer grants the Operator the rights necessary for ad placement and subscription tracking.
3. Settlements and payment
3.1. The Customer tops up the advertising balance in the dashboard. Base accounting currency — US Dollars (USD). For convenience, the Platform automatically displays prices in the local currency at the payment provider's rate at transaction time. 3.2. Payment methods: – bank card via a licensed payment service; – cryptocurrency (USDT) via licensed crypto-processing; – bank transfer per individual contract (for corporate Customers). 3.3. The Operator does not store Customer bank-card data. Payments are processed by licensed payment providers in accordance with the legislation of their jurisdiction. 3.4. A balance top-up is an advance payment for the Operator's services. For each incoming payment, the Operator issues a receipt via the «Professional Income Tax» application of the Ministry of Taxation of the Republic of Belarus and sends it to the Customer electronically (to the e-mail or Telegram provided at registration) per the procedure and within the timelines set by Resolution No. 433 of the Council of Ministers of the Republic of Belarus dated 01.07.2022. 3.5. Service cost is calculated per the rates displayed in the dashboard at campaign creation. The specific calculation model depends on the chosen placement format and agreed media plan; calculation parameters for each campaign are fixed by the Customer before launch in the dashboard. 3.6. Rates may change. Changes do not apply to services for which settlements have already been made.
4. Refunds
4.1. The Customer may at any time request a refund of the unused advertising balance per the Refund Policy. 4.2. Amounts actually charged for rendered services are non-refundable.
5. Customer obligations
5.1. The Customer warrants that the Telegram channels promoted and the materials placed: – do not violate the legislation of the Customer's country or the country of ad placement; – comply with Telegram rules; – do not contain materials recognized as extremist, fraudulent offers, false information, or calls to violence or discrimination. 5.2. The Operator does not provide services to promote channels in the following topics: – 18+ content without required age marking; – financial pyramid schemes and unlicensed financial services; – pharmaceutical advertising to a general audience without the relevant approvals; – any other materials whose placement requires special licenses the Customer does not hold. 5.3. The Customer warrants that they are not listed in extremist organization or materials registries, are not a sanctioned person, and that their activities do not violate anti-money laundering legislation.
6. Liability of the Parties
6.1. Services are provided «as is». The Operator makes reasonable efforts to ensure uninterrupted Platform operation and traffic quality but does not guarantee specific reach, click-to-subscription conversion, or subscriber retention metrics, as these depend on the Customer's content quality, channel topic, audience behavior, and other factors beyond the Operator's control. 6.2. The Operator is not liable for: – changes in Telegram's policies, partner ad networks, or other third parties; – technical failures on the side of Telegram, payment systems, or partner ad networks; – actions of third parties not party to these Terms; – lost profits and indirect damages of the Customer. 6.3. The Operator's total liability on any basis is limited to the amount actually paid by the Customer for services during the 3 (three) calendar months preceding the event giving rise to liability.
7. Intellectual property
7.1. The PromtPress Platform, software, design, and site materials are owned by the Operator. The Customer receives a limited, non-transferable, non-exclusive license to use the Platform during the service term. 7.2. The Customer grants the Operator the right to use submitted materials (texts, images, channel links) solely for the purpose of providing services.
8. Confidentiality and personal data
Personal data is processed in accordance with the Privacy Policy.
9. Termination
9.1. The Customer may stop using the Platform at any time and request a refund of the unused balance per the Refund Policy. 9.2. The Operator may restrict or terminate the Customer's access to the Platform in case of a material breach of these Terms, including placement of prohibited content, detection of fraudulent activity, or initiation of unwarranted chargebacks.
10. Applicable law and dispute resolution
10.1. These Terms are governed by the legislation of the Republic of Belarus. 10.2. The Parties seek to resolve disputes through negotiations. Time to respond to a written claim — 30 calendar days. 10.3. Disputes not resolved through negotiations are subject to consideration in accordance with the legislation of the Republic of Belarus at the Operator's location.
11. Changes to the Terms
The Operator may update these Terms by publishing a new version on promtpress.com. The last update date is shown at the top of the document. Continued use of the Platform after publication of a new version constitutes the Customer's acceptance of the new version.
12. Contacts
E-mail: hello@promtpress.com Telegram: @PromtPress_manager